We take our users personal data and privacy seriously please take a look at the below information:


Google analytics:

We use google analytics to help us to understand how our customers interact with our website the information stored in google analytics includes your IP Address, whether you are a first time user, what pages you visited, and what part of the world you are in. This information will be automatically deleted 26 months after your first visit, the cookie is reactivated upon a return visit and the data is again kept for a period of 26 months. It is important for us to hold this information for this period of time as it helps us to improve user experience.

This cookie does not give us access to your email address, home address, or name.

Splash screen:

This cookie tracks your ip address for a day after which the cookie is deleted, this is necessary as this cookie enables us to show new visitors the over 18s only warning on our website which is a legal requirement for the vaping industry.

How to turn cookies off in your browser:

For more information on this subject take a look at this google search.


Contact form:

Upon submitting a message to our contact form, your email is sent to our email client (outlook) we will keep your message for six months we consider this to be a reasonable amount of time as we may need to refer back to your correspondence after which point we will delete your message.

Online orders:

When placing an order the following details are stored in the database of our website: your name, your address, your telephone number, and your email.

Our website uses SSL encryption SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

On a weekly basis, we will download your order details from our website onto an Excel spreadsheet your details will then be deleted from our website’s database.

Your details will be kept on an external hard drive for a period of 2 years at which point they will be deleted (the hard drive is kept under lock and key) and is accessible only to employees of Vapeology . We feel it is necessary to store your order details for this period to help us keep accurate records.


Should you wish to do so you can sign up for an account on our website the following details will be stored in the websites database your name, your email, your address this makes a repeat purchase quicker as our forms prepopulate your details.

You can also check out as a guest which means your details will not be stored.

Should you wish us to delete your account details, please let us know.

Online payments:

We use paypal secure transactions you can read their privacy policy here.

Email List:

When you subscribe to our email list, we will send you emails to inform you of our latest offers and product updates. The following information is stored, your name, your email address.

We use the popular email software Mailchimp you can read their privacy policy here. You have the right to unsubscribe from our list at any time.

Data destruction:

You can request a copy of the details we hold on your at any point by emailing us [email protected] we will then send you a copy of your data (we will take the necessary steps to verify your identity), you can also use [email protected] to request that we delete and destroy your data.

Third parties:

We do not share your details with third parties except for order details which may be viewed by our accountant or an official tax inspector.

Data breach:

In the event of a Data breach, we will inform you within 72 hours.